Delivery and returns

Delivery Policy

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Thank you for shopping with us! Here’s everything you need to know about our delivery process:

1. Processing Time:

   • Orders are processed and dispatched within 1–3 business days (excluding weekends and public holidays).

   • Once your order has been shipped, you will receive a confirmation email with tracking details.

2. Shipping Costs:

   • We offer free standard shipping on all orders over [amount] within [country/region].

   • For orders below [amount], a flat shipping fee of [amount] will apply.

   • Expedited shipping options are available at checkout for an additional cost.

3. Delivery Times:

   • Standard delivery: [number] business days.

   • Expedited delivery: [number] business days.

   • Delivery times may vary depending on your location and any unforeseen circumstances (e.g., weather, carrier delays).

4. International Shipping:

   • We do offer international shipping to select countries. Additional customs fees and taxes may apply, which are the responsibility of the customer.

5. Order Tracking:

   • Once your order has been dispatched, you will receive a tracking number via email. You can track your order by visiting the carrier’s website or checking the tracking link provided.

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Returns Policy

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We want you to be completely satisfied with your purchase. If you're not happy, we’re here to help!

1. Return Eligibility:

   • You can return products within [number] days from the date of delivery.

   • Products must be unused, unopened, and in their original condition to be eligible for a return.

   • Excluded items: For hygiene reasons, opened beauty products, skincare, makeup, or used items cannot be returned.

2. How to Return:

   • To initiate a return, please contact our customer service team at [email/contact number] within the eligible return period.

   • Please include your order number, product details, and the reason for your return.

   • Once your return is approved, we will send you return instructions and a prepaid return shipping label.

3. Refunds:

   • After we receive and inspect your returned items, you will be notified by email about the status of your refund.

   • Refunds will be processed to the original payment method and may take [number] business days to appear on your account, depending on your bank.

4. Damaged or Faulty Products:

   • If your item is damaged or faulty upon arrival, please contact us immediately with clear photos of the damage, and we will assist you with a full refund or replacement at no additional cost.

5. Exchanges:

   • We currently do not offer direct exchanges. If you'd like a different product, please return your item and place a new order.